Where do the customer quotes come from?

From customer calls Scibly transcribes in Zoom, Google Meet or Teams, and from emails, Slack threads and tickets. Every quote keeps its context: who said it, when and where, including the right moment in the transcript.

Can sales and support ask questions too?

Yes. They can ask right in the AI they already use, and the permissions from the original tools still apply. A decision page shared with the company, for example, is visible to everyone who has access. A colleague's private call stays private until it's shared.

Does Scibly replace our roadmap or project management tool?

No. Your roadmap stays where it is today, in Jira or Notion, for example. Scibly links its items to the context behind them: customer feedback, discussions and the decisions that led there. You can ask about all of it right in your AI.

What happens if an answer is wrong?

Every statement links to its exact original source, so you can check it right away. Mark an answer as wrong or correct it, in your AI or in Scibly. The correction then applies for the whole team.

Scibly for product teams. What customers said and why you decided.

Customer calls, tickets, docs and Slack in one place. Ask Claude or ChatGPT and get answers with sources.

Claude/Onboarding spec

New onboarding

Clara WeissSpecedited today

A new team sees its own data in the product on day one, with no help from support.

Steps

Create the workspace and invite the team

Import existing data from a spreadsheet

Map columns to the right fields

Connect calendar and email

Open questions

Which file formats do we support first?

Do we provide a sample file?

What did customers say about importing data?

Scibly8 customer calls

5 of 8 customers got stuck importing their data.12 Two asked for a CSV template. Ticket ONB-88 adds one.3

71%
of product leaders say they spend too little time with customers.
Customer feedback
Product Focus Industry Survey 2026
40%
of product leaders work with separate tools for strategy, discovery and roadmaps.
Specs
ProductPlan State of Product Management 2026
31%
of product managers name aligning with stakeholders as one of their biggest challenges.
Stakeholders
Atlassian State of Product 2026

Figures checked 12 November 2026

Customer feedback

Feedback from every conversation. Not just the loudest voices.

Customer feedback is everywhere: in sales calls, support tickets and Slack. Ask Scibly what customers said about a topic, and you get their own words back, with name, company, source and date.

InClaude

ClaudeWhat have customers said about order exports this quarter?

6 customers since July

Weekly export straight to finance3

A weekly export that goes straight to finance.Northwind

Finance asks for the same file every Monday.Halden Foods

Can the file land right in our accounting inbox?Corvo

Still page by page today2

An hour every Friday, one page at a time.Kessler Supply

The export stops at 500 orders.Nordlicht

One file for finance1

Every order of the quarter in one file.Brightline

Lena FischerGoogle Meet · Northwind · 2 OctWe'd pay for a weekly export that goes straight to finance. Right now someone rebuilds it every Friday.

Specs

Specs built on real customer evidence

Let Claude write a first draft. Scibly brings the context from customer calls, tickets and product decisions already made. Requirements and acceptance criteria link to their sources, so you can trace every point in review.

InClaude

Checkout/PROD-241

Bulk order export

To doAnna Keller

Draft with Claude

Description

Merchants export orders one page at a time, every week, to match them with their accounting.12

Acceptance criteria

Export every order in a date range as one CSV file.3
Send it automatically every week to an email address finance chooses.1
No direct sync to accounting tools, as decided on 12 Sep.4

Jonas WeberZoom call · Kessler Supply · 8 OctEvery Friday someone spends an hour exporting orders, one page at a time.

Stakeholders

Make product decisions easy to follow, without explaining them again and again

Sales, support and leadership ask right in the AI they already use. Scibly shows why a product decision was made and the thinking behind it, from the roadmap review to the written decision. Everyone gets an answer, without you having the same discussion over and over.

InCopilot

SalesAccounts

Sofia Lange10:12

Brightline is asking again. Can they get guest checkout?

Copilot10:12

Not yet, not before the new fraud check is live. Guest checkout was paused in March over too many chargebacks. Only Northwind and Kessler still use it, behind a feature flag.

3 sources

1Roadmap review, Q23 Mar
2PROD-212 · Guest checkout feature flag10 Mar
3Decision: guest checkout14 Mar

Anna KellerGoogle Meet · Roadmap review · 3 MarGuests are charged back twice as often. Let's solve the fraud problem first and bring it back in Q3.

Updates

Weekly updates from what actually happened

Ask ChatGPT for this week's update. Scibly sums up what happened in meetings, tickets and Slack threads. Every statement in the draft links to its source, so all that's left is to check it and share it in the team channel.

InChatGPT

# checkout

Anna KellerFri 17:02

Checkout · week of 13 Oct

Shipped: The new fraud check runs on a fifth of all orders since Tuesday.12
Decided: Bulk export comes first in Q4, ahead of saved carts.3
Next: Guest checkout for everyone, once the chargeback rate holds steady for two weeks.4

Draft with ChatGPT · 4 sources🙌5👀23 replies

Markus BrandtGoogle Meet · Release sync · 14 OctThe fraud check is on for a fifth of orders. If chargebacks hold, we go to all of them.

Knowledge transfer

Capture product knowledge before it gets lost

Scibly spots topics where knowledge mostly sits with one person, like what Clara learned testing saved carts before she moves to the payments team. One click starts a 15-minute voice interview. Scibly asks targeted questions, captures her answers and, once Clara approves them, makes the knowledge available to the whole team.

Saved cartsSo far mostly documented by Clara Weiss

Reads what your team already uses. Answers where you work.

ReadsJiraNotionSlackTeamsZoomGoogle Meetand more
Answers inClaudeChatGPTCopilotMCPand more
Connectclaude mcp add --transport http --scope user scibly https://app.scibly.com/api/mcp
This command adds Scibly to Claude Code through MCP, the open standard for connecting AI tools to data. In Codex, Cursor, ChatGPT or the Claude app, add the URL https://app.scibly.com/api/mcp.
Set upOpen your account in Scibly
There, copy your Scibly link and add it in Claude or ChatGPT under Settings → Connectors. Your AI then searches Scibly as you and sees only what you can open.
Your data
- Everyone sees only what they may open in your tools
- Hosted in the EU, or on your own servers
- No AI model trains on or keeps your data
How Scibly keeps your data safe →

Frequently asked questions from product teams

Scibly for other teams

Build what your customers really need. Try Scibly with one team for a few weeks. Each team member connects only their own accounts.

Book a demo